User-Centered Design

Who are the users of this ‘thing’?

What are the users’ tasks and goals?

What are the users’ experience levels with this ‘thing’, and ‘things’ like it?

What functions do the users need from this ‘thing’?

What information might the users need, and in what form do they need it?

How do users think this ‘thing’ should work?

How can the design of this ‘thing’ facilitate users’ cognitive processes?